Customer Information
How to order
By Phone:
Call us on +44 (0)121 332 1850 and place your order instantly with a sales advisor Monday to Friday 9.30 – 4.30
By Email:
Email your official purchase order to [email protected]
Online
Order securely online 24 hours a day via our Online Order Shop.
By Post
Mail your official purchase order to:
Meditelle Manufacturing Centre. Moor Lane, Witton. Birmingham, B6 7HH. UK
An approved NHS supplier – We offer instant accounts for NHS Orders.
Help and advice
Advice & Technical Assistance:
We can offer expert guidance on any of our products including technical advice on product specifications and features.
Product Modifications
We can modify many of our products to meet your own particular requirements.
If you cannot find the exact size or specification you require you can speak direct with one of our Meditelle Technicians.
Manufacturing Information
We can advise you on Manufacturing lead times and delivery options when placing your order.
Bulk Quotations
If you require a quantity of medical equipment please contact us for a competitive quotation.
After Sales
We offer a range of after sales services including: Servicing, Maintenance, Spares, Repairs and Onsite Re-upholstery.
Contact us if you require any further assistance.
Pricing
All products featured on our website are listed at trade prices and are therefore subject to VAT at the prevailing rate (where applicable).
Prices shown on internet are correct at date of publication but are subject to change without prior notice. Errors and omissions are excepted.
Payment
Credit & Debit Cards
Payment accepted by Visa, Visa Debit, Mastercard, Maestro, American Express.
Credit Accounts
Credit terms available, conditions apply. Orders on account must be accompanied by an official purchase order.
Manufacture
All our medical equipment is British made to order.
Our standard custom-made order manufacturing time is normally 15-20 working days and will be confirmed at time of ordering. If you require a product urgently please call us as we can usually accommodate urgent orders.
Note: Manufacturing times are approximate and may be subject to change. This will be confirmed at time of ordering or during production. Bespoke/commissioned orders may take longer.
Please allow an additional 2-3 working days after manufacture completion for a standard courier delivery.
Delivery
Our standard courier service is FREE OF CHARGE only on orders over £125 throughout mainland UK. Orders under £125, delivery to be charged at £19.50
All equipment products are usually delivered FREE via a third party courier. The courier will deliver during normal weekday working hours to the business / organisation address you specify.
No particular day or time can be specified with the free courier delivery.
For flat pack items – a courier will deliver the equipment flat packed and boxed to the entrance of your premises on a 2-3 working day service.
For heavy / large items & sets – a specialist pallett courier will deliver your items fully assembled and crated to curbside on a 3-5 working day service.
Free courier deliverys do not include any installation, fitting or packaging removal. If you require an installation service or a timed delivery – please see our personal delivery option below.
Note: If ordering larger / bariatric items to be delivered fully assembled via the free curbside pallet courier service please ensure that this large product can pass through your entrance, passageways and requires a 2-man-lift.
All Mainland UK orders over £125 qualify for a free courier delivery. For offshore deliveries please see below.
Personal Installation
Our specialist personalised service offers a Meditelle engineers delivery, assembly and installation of your equipment.
We arrange a specific working weekday and time window to deliver. Your equipment will be installed and demonstrated by our technician. Price dependant on Postcode area- see chart below.
Note: Personal installation by our engineers is strongly recommended for larger equipment items, particularly if your premises are not at ground level. Zone 1.
£125.00* for the 1st unit and £65.50* for each additional unit.
AL, BB, BL, CH, CV, CW, DE, DY, FY, GL, HD, HP, HR, HX, LE, LU, MK, NN, OL, OX, PR, SG, ST, SK, TF, WA, WN, WR, WS, WV
Zone 2.
£175* for the 1st unit and £87.50* for each additional unit.
BA, BD, BS, CB, CM, DN, EC, EN, HA, HG, HU, IG, LD, LN, LS, NG, NP, NW, PE, RG, SE, SL, SM, SN, SO, SP, SW, SY, TW, UB, WC, WD, WF, YO
Zone 3.
£225* for the 1st unit, and £112.50* for each additional unit.
BH, BN, BR, DA, CF, CO, CA, CR, CT, DH, DL, DT, EX, GU, IP, KT, LA, LL, ME, NE, NR, PO, RH, RM, SA, SR, SS, TA, TN, TS
Zone 4.
£275* for the 1st unit and £137.50* for each additional unit.
DG, EH, KA, ML, PL, TD, TQ, TR
£POA
AB, DD, FK, IV, KW, KY, PA, PH, Ireland
*Prices plus VAT.
Disposal Service:
A Removal service to uplift and dispose of your old medical equipment is available to order with our Personal Installation. An additional charge will apply, POA.
Offshore:
We regularly ship to offshore UK destinations (e.g. Ireland / Channel Islands). Delivery by air or sea – POA dependent on weight, destination and customs duty if applicable. Please allow approx.10 working days for shipping to any offshore destination which is required to go though customs clearance.
Export
Company Details
Meditelle Ltd, Manufacturing Centre, Moor Lane, Witton, Birmingham B6 7HH
Registered Number 6735158. Registered office as company address.
