Servicing & Repair – Terms & Conditions

1. Parties

Meditelle Ltd (hereinafter ‘Meditelle’) in providing servicing or repair services operates on a ‘Business to Business’ basis exclusively contracting to individuals working in partnerships or as sole traders and deal with public, private and voluntary sector health and therapy sector organisations (hereinafter referred to as the ‘client’). It is a condition of sale that the client is such a professional practitioner or an organisation. By placing an order with Meditelle you are confirming that you are not a consumer and that you are contracting for business or professional use and accordingly agree that consumer-specific legislation does not apply.

2. Quotation

1. All quotations given by Meditelle and all orders and instructions given by the Client are governed by these terms.
2. No modification to these terms shall be effective unless made by an express written agreement between the parties. The signing on behalf of Meditelle of any documentation of the Client shall not imply any modification of these terms.
3. The quotation is based upon the information as requested by Meditelle and provided by the client.
4. The quotation shall constitute ‘an invitation to treat’ and the client order shall constitute an ‘offer’.

3. The Order

1. When the client wishes to place an order based upon the quotation, in order to proceed the client will be required to make payment in full.
2. Payment is required in full for servicing, repair and parts orders for all customers with no exception.
3. Once payment is made it will be necessary to agree a firm date for the services to be performed.
4. Meditelle will notify the order details to the client in writing confirming the payment made and will confirm a visit date to the client when available in the schedules.
5. Cancellation of a booking prior to the agreed firm date/time will be subject to an administration fee. If you wish to re-schedule an agreed date at least fourteen days notice is required and an administration fee will apply unless due to exceptional circumstances. Cancellations must be made in writing and a cancellation acknowledgement obtained from Meditelle.
6. In the event that we are unable to gain access to the premises or the equipment is not made available to us on the agreed date/time charges will be applied. Where we are delayed access to commence the job there will be an additional labour cost charged per hour or part thereof; where we are prevented in carrying out the job altogether and the date of the visit has to be rearranged the labour and travelling costs of that extra return journey will be charged.

4. Duties of Client

1. The client shall ensure the premises are open and fully accessible at the agreed start time;
2. The client shall provide clear access to enable Meditelle to undertake the work without delay and make all necessary arrangements for the Engineer’s vehicle to be parked in close proximity to your premises and provide in advance full direction to the site;
3. The client shall supply such facilities as are reasonably required to enable the Meditelle Engineer to provide these services without interruption and within any timescales agreed; health & safety forms or work method statements required by the client must be requested to Meditelle prior to the scheduled appointment;
4. The client shall appoint an appropriate and authorised contact person to supply Meditelle with any necessary information and take decisions or obtain decisions from others without undue delay;
5. The client appointee shall be specifically authorised and available to check the completed job and to sign to confirm satisfactory completion before the Meditelle Engineer leaves the client premises;
6. The client is responsible for ensuring the correct equipment is clearly identified and assigned to our Engineer for servicing or repair. Meditelle will not accept any responsibility for servicing incorrect equipment provided by the client.

5. Servicing & Repairs

1. Force Majeure: Meditelle shall be entitled to cancel or delay servicing or repair if it is delayed, hindered or obstructed through circumstances beyond its control. Visit times are agreed in good faith but cannot be guaranteed as they may be affected by delays beyond our control e.g. traffic and weather conditions.
2. Upon arrival and before commencing work the Meditelle Engineer will assess the client’s equipment and as a consequence may:
   1. refuse to carry out the work if it is considered infeasible or unsafe to do so;
   2. identify any parts that may need returning to our factory for a factory repair;
   3. request express agreement before dismantling your equipment.
3. Any such outcomes of this initial inspection must be signed for by the authorised client contact prior to any work being commenced.
4. On completion of the works to check both the work and the operational workings on the equipment and sign to confirm satisfaction before the Meditelle Engineer leaves the client premises. Once we have left the premises Meditelle will not be responsible for any issues: relating to the working /operating of the equipment; pertaining to cosmetic damage to the equipment. Signing “Unchecked”, “Not Checked” or similar is not acceptable.
5. Meditelle is not responsible for any accidents or breakages to equipment, items or personnel whilst the Meditelle Engineer is carrying out work at client premises.
6. Parts remain the property of Meditelle until paid for in full. We reserve the right to repossess such property in the event of non-payment.

Terms and conditions correct at time of publication. Any additions amendments or corrections will be updated and published on this website.