We make every effort to ensure that
our equipment is
manufactured to the highest
standards and is received by you in
the very best condition possible. Meditelle
offers a guarantee on all its couches and
equipment products.
The
Meditelle Guarantee is covered by
the following terms & conditions:
"We undertake to make
good, free of charge, by repair or
replacement our equipment as
follows: Couches and Treatment
Chairs - any mechanical defect
for a period of 1 year and any
framework defect for a period of 5
years ; Seating, Trolleys and
Ancillary Equipment - any defect for
a period of 1 year. This warrenty is
on condition that any fault is
proved, to our reasonable
satisfaction, to be defective in
material or workmanship and so long
as the goods have been used in
accordance with our guidelines and
subject to the following conditions
1-6, which will invalidate your
warrenty:
1. Misuse, neglect, accidental
or unauthorised damage, defects
arising from normal wear and tear,
abnormal working conditions or
failure to follow instructions;
2. Abnormal physical or
electrical stress; 3.
Incorrect or inappropriate installation, operation or
maintenance not carried out in
accordance with Meditelle
instructions; 4. Repairs or modifications not
performed or authorised by Meditelle;
5. Dismantling of equipment or
components; 6. Relocation of large equipment
items, typically electric and
hydraulic couches, not performed or
supervised by Meditelle.
Under these terms wear and tear is
not covered, specifically upholstery/vinyl
damage. If an attempt is made
to replace parts, repair or
otherwise maintain any equipment
during its warranty period which is
not performed by Meditelle,
such an act will automatically
invalidate this warranty.
Warrenty commences from date of
invoice.
Vinyl upholstery covering
is only guaranteed for the first 24
hours after initial receipt. No
claims can be considered after this
period and any accidental damage
after this time e.g. upholstery rips
and tears is not the responsibility
of the manufacturer.
Accessories and consumables are not
included in this guarantee.
All damages or shortages
must be notified to MT in writing within 24
hours of initial receipt. In this
instance we request that all
packaging/boxing is retained for
safe return of the goods.
A charge will
be made for collection, return and
repair (including an on-site
Meditelle Technician visit) where it
does not meet with the above stated
terms of this guarantee".
●
Damages, Shortages,
Incorrect Items
You are advised to check all
order deliveries carefully. Should
packaging be damaged you MUST reject
it or sign for it as damaged.
Claims
for damages in transit, shortages or
any incorrect product item to that
ordered must be advised within 24
hours of receipt of order and
confirmed in writing to Meditelle. All packaging/boxing must be
retained for safe return of the
goods.
All claims made outside the 24 hour
time limit will NOT be accepted.
Goods damaged in transit
and notified within 24 hours of
receipt will
be collected and replaced by MT
subject to the original packaging
being retained (see 'Claims Under
Warranty' section). Any shortages to
an order will be fulfilled by MT if
notified within 24 hours. Any
incorrect product item to that
ordered and notified within 24 hours
of receipt will be exchanged by MT
subject to the packaging being
retained and the product remaining
unused.
Where orders are Personally
Delivered and Installed by Meditelle
Technicians you will be asked to
sign a satisfaction note on
completion of fitting. In the event
that such items prove to be faulty
and need to be returned under the
terms of this guarantee you are
required to ensure that the items
are securely packaged and fastened
to prevent damage in transit.
●
Claims Under Warranty
Any
claims for repair or replacement
under warranty must be made to MT in
writing by email or letter.
You must produce your original
Invoice number and date of purchase
to qualify under the guarantee.
Any item subject to a claim under
guarantee must be returned to
Meditelle carriage paid, for
inspection,
please contact us in the first
instance to obtain return authorisation.
Reimbursement of the
carriage is at the discretion of MT
after inspection. (We can arrange a
courier collection
on your behalf only on
condition that the original
packaging has been retained for
secure return transportation). Items
are returned at your own risk and we
accept no responsibility for loss or
damage in transit, neither will we
repair such damage free of charge.
For your own protection, please pack
thoroughly, insure comprehensively
and obtain a receipt from the
carrier. Goods being returned under
guarantee will only be accepted
where a returns authorisation has
been given by us. Under warranty
either repair or replacement is
totally at MT's discretion and
the defect or failure will be
rectified by MT as soon as
reasonably practicable
and after repair/ replacement your
equipment will be returned to you at
MT's expense.
In either case warranty against any
mechanical defect expires after 1
year and framework defect expires after
5 years, from the original invoice
date. If the items are found
to be not faulty a test fee will be
charged and the goods will be
returned to you as received together
with a test report. You are
responsible for any collection or
return delivery charges incurred.
A
technical visit in certain
circumstances for sizeable equipment
items (e.g. electric couhes) may be
facilitated at the discretion of
Meditelle. If warranty repair or
replacement is agreed to be provided
onsite, MT shall have a reasonable
period of time from the date it
receives the claim to perform such
service or replacements (which
reasonable period of time may
be the standard lead time required
to obtain parts or make new
equipment and/or allow time to schedule
the visit;
in such cases please allow approx. 3-4 weeks). MT will inform you of a
date (day) for the technical visit and you
are required to ensure that access
is given to the
equipment on this date between the
hours of 8am and 5pm, failure to
allow access will result in charges
for a re-arranged visit. If the
item/s are found not to be
faulty, not defective under warranty
or the reason that the equipment
does not work is due to a factor
outside of MT's control you will be
charged in full for the technical
visit plus any other costs incurred.
For
warranty claims on major
components purchased separately, we
require that such items be detached
and returned to MT for repair or
replacement.
It is a condition of
warranty that
the equipment is professionally
serviced regularly by MT, i.e. at least
every 12 months.
Note: warranty will
not cover site visit, recovery or
return costs for any product forward
shipped by the purchaser to a
different third party address to
that of the original delivery
address as stated on the invoice, or
if
exported outside the UK
territory.
Please retain your invoice as part
of your Meditelle guarantee. You
will be required to produce this for
all claims under warranty without
exception. The
Company’s warranty is subject to the
Terms of Payment being strictly
observed.
●
Mail Order Courier Delivery
Guidelines
We make every effort to ensure that
our products arrive with you in the
best condition possible. When you
receive your parcel(s) from the
courier please follow these
guidelines: If the parcel(s) look
damaged please sign for it as
'damaged' or reject it from the
courier. In the event of damage
please notify Meditelle immediately
and retain all packaging. Always
check the contents of your parcel
against your itemised invoice (which
will be enclosed inside the parcel).
Please report any shortages to MT
within 24hours. Any query reported
within 24hours will be dealt with by
our Customer Services Team as
expeditiously as possible - Call
0121 332 1850.
A proof of delivery (POD) can only
be provided up to 60 days after the
orders scheduled delivery date,
after this time we are unable to
accept any POD requests or non
delivery claims.
Terms and conditions correct at
time of publication. Any additions
amendments or corrections will be
updated and published on this
website.
Terms & Conditions
●
Customers
Meditelle sells on a 'Business to
Business' basis exclusively
supplying individuals working in
partnerships or as sole traders and
deal with public, private and
voluntary sector health and therapy
sector organisations. The equipment
is specifically designed for expert
use by professionals and not the
general public. Meditelle sells at
trade prices exclusively to business
and professional customers and do
not sell directly to the public at
large. It is a condition of sale
that the purchaser is such a
professional practitioner (this
includes students on professionally
recognised courses) or an
organisation. By placing an order
with MT you are confirming that you
are not a consumer and that you are
purchasing goods for business or
professional use and accordingly
agree that consumer-specific
legislation does not apply.
●
Buyer Responsibilities
Meditelle manufacture and supply an
extensive range of products within the
generic description of ‘medical equipment’
accordingly items of equipment may serve a
variety of purposes across a diversity of
procedures and applications. We aspire to
produce quality goods with appropriate
safety standards. In this context it is the
responsibility of the purchaser to define
their exact requirements in terms of the
specific application and the regulatory
framework of the working environment. If the
regulatory framework or the treatment
regime, the organisational context or
special specification/performance criteria
impose specific needs then it is a condition
of supply that these must be stated by the
purchaser at the time of placing the order.
It is your (the buyers)
responsibility to make sure that the
equipment is suitable to be used for your
chosen application and all persons who use
the equipment are properly instructed in its
safe and correct use and that they are in
possession of any instructions supplied by
us. Any communication provided by MT in any
form whatsoever is made in good faith
however, selection and suitability of
equipment is your responsibility.
Where MT modifies any
specification at your request we require
that you accept full responsibility for the
outcome of such modifications. For
individual custom design changes the user
must ensure a full understanding of the
implications of the changes before
finalising the order as MT cannot accept
responsibility for the fitness of purpose of
the manufactured item nor for the order of
unsuitable items arising from customer
errors.
MT do not accept any responsibility for the
consequences of misuse or user error of
equipment supplied by us. We will not be
liable for consequential loss in relation to
delays in manufacture or damage or delays in transit. The buyer
accepts full responsibility for any damage
or loss which may occur after delivery of
equipment. We specifically exclude any and
all consequential loss claims. Your
statutory rights are not affected.
Disclaimer: MT will use reasonable
skill and care when providing technical
advice and is based upon product expertise
intended only as general guidance relating
to the products capabilities and does not
attempt to give you advice that relates to
your specific discipline or application. Any
purchasing decisions taken in response to
the information given is assumed to be based
upon the end users professional expertise
since exact and specific usage criteria is
beyond our capability.
●
Cancellation & Returns
Non-standard Equipment:
All equipment products manufactured
to your specific requirements i.e.
by way of colour, size or options
are non-standard goods and cannot be
cancelled. Prior to despatch
non-standard goods that are in
production cannot be cancelled and
payment must be made in full. After
despatch non-standard goods cannot
be cancelled or supplied on a sale
or return basis and may not be
returned under any circumstances,
unless defective or damaged in the
course of delivery in which instance
please refer to 'warranty' section.
Where an order has not started
production but has been fully
processed and confirmed,
cancellation is at the discretion of
MT and subject to a cancellation
handling fee. Alterations or
modifications to orders can only be
agreed if the item(s) are not in
full production. We are unable to
accept responsibility for customers
ordering non-standard goods to the
wrong size or specification. Care
should be exercised where orders are
placed by buyers, administrators or
practice managers who are not
treatment professionals. Meditelle
do not accept responsibility for the
order of unsuitable or inappropriate
items arising from errors in
specifying equipment requirements.
Standard Equipment:
Where *standard items have been
ordered in error, cancellation prior
to despatch will be subject to a 10%
handling charge . After despatch if
standard goods are not as expected,
Meditelle (MT) may agree to their
return on the following conditions:-
1. A request must be made to MT
within 7 working days of receipt of
goods and confirmed in writing to us
by letter, fax or email. 2. No goods
will be accepted for refund unless a
return authorisation has been given
by MT prior to their return. 3. The
item(s) must be returned in perfect
condition complete in the original
packaging, together with a copy of
the Invoice. Goods returned damaged
due to poor packaging will not
entitle the buyer to a full
credit/refund. 4. The company
accepts no responsibility for loss
or damage in transit to parcels
being returned. 5. Any refunds will
be made at purchase price of item
less a 20% handling charge and less
costs incurred in Covid-19
decontamination (including
scrappage), within
30 days of their return to MT. The
customer is responsible for full
carriage costs for both original &
forward consignments.
*Standard items are products not
manufactured by MT to order i.e.
consumables.
●
Prices & Specifications
Prices shown in our catalogue and on
the internet are correct at date of
publication but are subject to alteration
without prior notice. All our trade prices
are exclusive of VAT. Errors and omissions
are excepted. Price quotations and tenders
offered by MT remain valid for a maximum
period of thirty working days from quote
date unless otherwise agreed in writing.
We take special care to show correct
colours, specifications, sizes and
weights and such descriptions, whilst given
as a guide in good faith, are subject to
modification as part of our on-going
development programme. All dimensions and
weights quoted are approximate, due to the
manufacturing process dimensions have a
tolerance of +/- 3.5cm; angular measurements
have a tolerance of +/-10°; wood equipment
has a +/-2cm size difference. Safe working
load capacity assumes that any applied
weight is distributed evenly. Colour
finishes may vary and batch to batch
variations in shade may occur within
commercial tolerances. We strongly recommend that vinyl
colour swatch samples are obtained prior to
ordering if colour matching is important. Technical
standards may vary between models and we
reserve the right to alter technical
specifications without notice.
We reserve the right to modify any design, specification
or colour or to use materials
different to those specified and to make any
changes in the specification of equipment or
the provision of any services which are
required to conform with any applicable
statutory requirements, which do not
materially affect their quality or
performance.
●
Manufacturing, Delivery &
Installation
Manufacturing times quoted are in
good faith, but shall not be
binding.
MT undertakes to effect
manufacture and delivery as
expeditiously as possible.
Production and delivery
dates cannot be guaranteed as they
may be affected by circumstances
beyond our control. MT does not
accept any liability for
production or transport delays
(including customs delays on
offshore orders) causing late
delivery and any such delays are not
compensable.
Handling charges may be
incurred for re-despatched parcels.
You will be deemed to have accepted
the goods unless written notice of
rejection is received by us within 7
days of delivery. POD
requests will only be entertained up to 90
days after expected delivery date. Shortages of goods
must be notified to us within
24hours of receipt.
For engineer’s installation with
delivery please note failure to
supply us with the relevant site
information for our engineer to
locate you, or if our engineer is
unable to access you or is refused
access to the installation site, we
reserve the right to abort the visit
or elect to undertake a delivery
drop off if this option is
available. In the event of any
access refusals, no answer, nobody
available this will all count as a
failed visit. In these instances,
installation fees are not
refundable, and any further
re-visits will be charged
accordingly.
Signing
of the installation completion form
by the customer will deem the
installation satisfactorily
complete. In this instance once we
have left the premises Meditelle
will not be responsible or return
gratis for any issues: relating to
the working /operating of the
equipment; pertaining to cosmetic
damage to the equipment including
scuff marks, rips or tears to the
vinyl covering. Signing “Unchecked”
or similar is not acceptable.
●
Shipping
to Appointed Agent / Recipient
All products shipped from MT direct
to the buyers appointed agent /
recipient become the property of the
buyer upon receipt by their
nominated recipient. Any damages or
shortages must be notified to MT
within 24hours of signed receipt by
the designated recipient. Any
shortages or damages after this
time; onward shipping damage or lost
shipments are not the responsibility
of MT.
●
Shipping Ex Works
All products collected and shipped
from our factory through the buyers
own designated shipping agent become
the property of the buyer when they
leave our building and any shipping
damage or lost shipments are not the
responsibility of MT.
●
Website Orders
Orders placed via our on-line
ordering system are subject to the
specific terms and conditions
detailed on our website. We maintain
a secure order facility and cannot
accept responsibility for problems
arising from the use of the
internet.
●
Retention of Title
All goods remain the property of
Meditelle Ltd until paid for in
full. Non-payment for goods, parts
or services will void any warranty.
We reserve the right to repossess
goods, parts or materials, in the
event of non-payment.
●
Our Rights of Access
You authorise us to enter any land
or premises where we reasonably
believe any equipment to be, in
order to inspect, test, repair,
replace or repossess it.
●
Force Majeure
The company shall be entitled to
cancel or delay delivery of orders
if it is delayed, hindered or
prevented from manufacture/delivery
through circumstances beyond its
control. Such circumstances shall
include (but are not limited to)
industrial action, fire, pandemic,
act of God or failure to deliver by
component suppliers or carriers.
●
Copyright
All photographs, pictures, diagrams
and symbols used on this website are
the intellectual property of
Meditelle, part of the Meditelle Ltd
Group of companies and are protected
by copyright law. Reproduction of
any such material is strictly
forbidden without the express
written permission of Meditelle Ltd.
●
Disclaimer
All descriptions, specifications and
particulars contained on this
website are given as a guide only.
All dimensions and weights quoted
are approximate and specification
diagrams are merely
representational. As our policy is
one of continuous improvement we
reserve the right to change
specifications, prices and designs
at any time without prior notice.
All colours and finishes on this
website are as accurate as the
reproduction process on different
computer screen resolutions will
allow.